Privacy Policy

Website chat (CNM Concierge)

The chat on this website is an AI assistant. When you write to it, your messages and the content of the conversation are sent to Anthropic PBC (United States), which acts as our processor to generate the replies. Anthropic does not use this data to train its models. Data transfers to the United States are covered by the EU Standard Contractual Clauses.

If you ask to be contacted and share your name, email or phone number, we store them with the conversation in our CRM (HubSpot) to reply to your request, on the basis of your request and our legitimate interest in answering it. The conversation itself is kept on our server for 24 hours.

Using the chat is optional; you can always use our contact form instead. To exercise your rights, contact us at the addresses listed in this policy.

How we prepare our reply to enquiries

When you contact us through the website form or chat, an AI assistant (Anthropic PBC, acting as our processor) reviews your message to route it to the right person and, for sales enquiries, may look up publicly available professional information about you or your company on the web, such as your company, role or public profile. We use it only to prioritise and personalise our reply, on the basis of our legitimate interest in answering enquiries appropriately. We do not collect special categories of data, and no decision with legal or similarly significant effects is taken automatically: every reply is handled by a person.

The result is stored with your enquiry in our CRM (HubSpot) for as long as we keep the enquiry. You can object to this at any time through our contact form or at the addresses listed in this policy.

Pre-owned yacht enquiries

When you enquire about a pre-owned yacht, we record your name, email, optional phone number and message, together with the yacht you asked about, in our CRM (HubSpot) so that our sales team can reply and follow up. We use these details only to handle your enquiry, on the basis of the steps you ask us to take before a possible contract.

Owners area

The owners area is a private section of this website for owners, captains and managers of CNM yachts. Access is by invitation only. For each person we keep their name, email address, their role on the yacht and the date of their last sign-in. We store the yacht's details, documents and service history so that we can provide after-sales service under the ownership or service relationship.

You sign in with a one-time link sent by email or with a passkey. If you set up a passkey, your device keeps the private key and verifies you with Face ID, fingerprint or your device PIN; we only store the passkey's public key and a label such as "iPhone". We never receive or store fingerprints, face data or passwords.

Service requests sent from the owners area are recorded in our CRM (HubSpot) and handled by our after-sales team. If a yacht's MMSI number is entered, the owners area shows the yacht's public AIS position with a map provided by VesselFinder (VesselFinder EOOD, Bulgaria); the map loads from VesselFinder's servers, which receive your IP address. We keep owners area data while you have access and for as long as needed for warranty and after-sales purposes; you can ask us to close your access at any time at service@cnmspa.com.